Return & Refund Policy

Return & Refund Policy

Thank you for shopping at filatechusa.com. We want you to be completely satisfied with your purchase. This Return & Refund Policy explains how returns, refunds, and exchanges are handled.

1. Return Eligibility

We accept returns within 14 days from the date the product is delivered.

To be eligible for a return:

• The item must be unused, undamaged, and in its original packaging.

• All accessories, manuals, and components must be included.

• Proof of purchase (order number or receipt) is required.

Non-returnable items

For safety and hygiene reasons, certain items cannot be returned:

• Opened or used electronics

• Items marked as “Final Sale” or “Non-returnable”

• Consumable products once opened

• Customized or special-order items

2. Refund Process

Once we receive and inspect your returned item:

• We will notify you by email regarding approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment.

Please allow 5–10 business days for your bank or credit card provider to complete the refund.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

To request an exchange:

• Contact us within 4 days of receiving the product.

• Provide photos or videos of the damage/defect, if applicable.

4. Return Shipping Costs

• Customers are responsible for paying return shipping costs for non-defective items.

• If the return is due to our error (defective, damaged, or wrong item), we will cover the shipping cost.

We recommend using a trackable shipping service to ensure the package reaches us safely.

5. Order Cancellations

You may cancel your order before it has shipped.
Once shipped, the order cannot be canceled and you must follow the return process.

6. Damaged, Defective, or Wrong Items

If your order arrives damaged or is not what you ordered:

1. Notify us within 48 hours of delivery.

2. Provide photos or videos of the issue and the package.

3. We will arrange a replacement or full refund at no extra cost.

7. How to Start a Return

To initiate a return or exchange, contact our support team:

Email or phone:

info@filatechusa.com

+1 (949) 436-2732

Return Address:
BAYPOINT, LLC
5 Tudor Way
Ladera Ranch, CA 92694
United States

We will provide instructions and an RMA (Return Merchandise Authorization) number if required.

8. Late or Missing Refunds

If you have not received your refund after 10 business days:

• Check with your bank or credit card provider.

• If the issue persists, contact us and we will assist further.